Total Loss Settlement Supervisor

Job Description:

As a Total Loss Settlements Supervisor at Snapsheet, you are a seasoned total loss handler & natural leader, motivated by building and mentoring a highly competitive team that's hungry for constant improvement. You excel at coaching effective communication, empowering your team to confidently interact with vehicle owners, lienholders, storage facilities, and carrier customers. You are a strategic problem-solver, not just for individual claims but for developing team-wide strategies to navigate the day-to-day challenges of total loss settlements. You'll leverage your expertise in total loss evaluations, settlement processes, salvage regulations, and state compliance to guide your team through the most complex issues. You love working in an ever-evolving environment where your ability to adapt, provide constructive feedback, and drive performance is highly valued. You want to work for a company where you can make a real impact on both a team and the business, all from the comfort of your home office. Is this you? Keep reading for more detail.

Responsibilities as a Total Loss Settlements Supervisor:

Claim Management: 

• Oversee the full lifecycle of claims, including claim creation, assignment, and SOP adherence.
•  Drive adjuster results to meet client KPIs.

Team Leadership & Development: 

• Provide direct coaching, one-on-ones, training sessions for your team.
• Own people and HR-related tasks and disciplinary actions
• Assist in hiring and onboarding

Data & Reporting: 

• Take ownership of various reporting tasks. 
• Compile, analyze and deliver reports on team performance and carrier-specific results to both your team and leadership.
• Work together with management to forecast department needs and success

Quality Assurance: 

• Maintain a high standard of quality through regular audits of open and closed files
• Complete call quality assessments. 
• Track escalations to identify trends and training opportunities.

Carrier & Customer Interaction: 

• Serve as a key point of contact for customer or client escalations. 
• Manage incoming communications from adjusters, insureds, and/or claimants.
• Ensure full file resolution of escalated claims
   

Qualifications:

• Must be currently in leadership of total loss settlements with an insurance carrier
• Must have a working understanding or background in estimating and evaluating total losses
• Thorough understanding of UPD estimates, parts costs, total loss classification, and fraud detection
• 2-5 years of Auto Total Loss Settlement experience in the Insurance Industry
• 1+ year of Total Loss Settlement team leadership with proven results
• Extensive knowledge of Automobile Total Loss Conditioning and Optioning processes
• Thorough understanding of automobile terminology and vehicle construction.
• Working experience of estimating platforms: Mitchelle, CCC One, Audatex
• Excellent verbal and written communication skills
• Proficiency in Microsoft Suite 
• Proficient in data analysis and reporting
• Detail-oriented and organized, with a commitment to delivering accurate and timely results
• Excellent negotiation and communication skills to interact with customers, shops and vendors remotely
• Team player with positive attitude and ability to work well with others
• Ability to work independently and manage time efficiently in a virtual work environment

Benefits & Perks:

• Work from home
• Competitive compensation
• Company training provided to expand your estimating skillset
• Ability to write claims for multiple carriers and vehicle types
• Growth and advancement opportunities with promotion opportunities quarterly
• Generous Paid Time Off Policy
• 4% match on our 401K
• Medical, dental, and vision coverage

Snapsheet is an equal opportunity employer.