CSS April, May, June 2018-Bilingual


Snapsheet is a mobile enterprise startup that is disrupting the outdated auto insurance claims process and turning a $120B market on it's head. We are venture backed by Lightbank, 500 Startups, OCA Ventures and New World Ventures. We have locked up contracts with top insurance carriers and are entering hyper-growth mode. We are building an elite team and looking for a Bilingual Customer Success Specialist.

Snapsheet is a different kind of company and we take our opportunity seriously. We want people who want to build the next great company, and particularly those who fully understand the role customer service plays in that process. In addition to experience, you must have passion, writing skills, street smarts, analytical and quantitative skills, creativity, persistence and impressive interpersonal skills. Must be calm and personable under pressure with strong negotiation skills.  Seeking someone who can perform well in a highly dynamic, rapidly changing environment.

What you'll do 

  • Exhibit high urgency around handling inbound and outbound calls
  • Ability to manage difficult customers while maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Manage and set expectations for customers around required information across 10 or more carriers
  • Feel comfortable using CRM technology to log all customer interaction
  • Meet and strive to exceed individual monthly, quarterly and annual goals
  • Assist in maintaining and monitoring electronic data for established customers
  • Maintain detailed files for documentation

What You Have

  • College degree in communications, marketing or similar degree preferred
  • Bilingual - Spanish or Mandarin
  • Experience with CRM software (e.g. Salesforce) Major plus
  • Experience with an Insurance call center and/or general insurance knowledge a plus
  • Expert understanding of customer service process
  • Desire to work in a startup environment, with proactive mindset and minimum need for supervision
  • Persistence and determination to deliver results
  • Excellent communication and management abilities
  • Well organized and strong work ethic
  • Outgoing, personable and fun

What we offer

  • Very competitive salary
  • Significant growth and advancement opportunities
  • 401k, paid time-off, casual dress code and subsidized gym membership in our building
  • Medical, dental and vision coverage
  • Fun, entrepreneurial work environment



Read More

Apply for this position

Apply with
Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*