Support Engineer (Hybrid)

Snapsheet is looking for a Remote Support Engineer to join our IT Team.

As a Support Engineer, you understand that as a high-growth tech company we stay cutting-edge by keeping our systems, technology, and processes quick, secure, reliable and you have the skillset to do just that. Additionally, you are naturally curious and always looking for ways to drive efficiency across an organization. You see a manual process and immediately find yourself looking for ways to automate it. As a Support Engineer, you are a problem solver and genuinely enjoy working with our clients to optimize their use of the claims platform and collaborate internally to drive requests to resolution effectively and efficiently.

The Support Engineer will work collaboratively with our Director of IT and put your skills in, communication, helpdesk, hardware and software to work in building the best possible solutions that will help Snapsheet continue its rapid growth today and in the future.

Note: You must be located in the Chicago area to be eligible. 

Support Engineer responsibilities include:

• Be the primary point of contact for our external customers and support our claims management platform.
• Handle external support tickets, learning the business, so you can tirage, troubleshoot, resolve directly or escalate internally, and collaborate to resolve
• Manage external communications with customers and internal communications with other teams in the organization to drive incidents and requests to resolution efficiently
• Monitoring for new tickets and responding quickly and effectively to requests
• Documenting internal procedures
• Stay current with feature releases and changes to the platform to ensure a comprehensive understanding of the platform
• Commuting to the office 1-2 days a week

Qualifications: 

• Strong analytical aptitude for problem-solving skills
• Experience with Bash, PHP, Python, Ruby, and/or Powershell is a plus 
• Ability to work independently, manage time, and organize and complete work based on priority
• Interested in learning from other professionals and growing their skills
• Previous technical experience or internships a plus 
• Excellent written and oral communication skills
• Willingness to learn and adapt 

What Will Make You Stand Out as a Support Engineer Applicant 

• Excellent written and verbal communication skills
• Overarching ability to be able to understand not just the underlying components, but how they fit together to create the system as a whole
• Operational background is a plus
• Strong time management skills and effective prioritization of workload

About Snapsheet

Snapsheet is an industry-leading technology company building products that make insurance simple for everyone.  We create platforms that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry.

Perks

• Competitive Salary
• Open Hack Days every other Friday
• Startup work environment and casual dress-code
• Monthly Internet stipend 
• Company laptop, desktops, keyboard, etc. 
• Employee Events 
• 1:1 mentorship 
• Snapsheet Swag

Snapsheet is an equal opportunity employer.

#LI-Remote

Snapsheet is an equal opportunity employer.